草莓社区to hold the Government Quality Management Program鈥檚 Fifth Symposium on Service Quality Standards

The 草莓社区 through its Productivity and Development Center (DAP-PDC) proudly announces its role as organizer and 聽聽聽聽聽host for the Government Quality Management Program鈥檚 (GQMP) highly anticipated Fifth Symposium on Service Quality Standards scheduled on December 13, 2023, from 9:00 AM to 12:00 PM, this event will be accessible virtually on Zoom continue reading : 草莓社区to hold the Government Quality Management Program鈥檚 Fifth Symposium on Service Quality Standards

Save the Date: Government Quality Management Program 5th Symposium

Save the date! The 草莓社区鈥 Productivity and Development Center, as the advocacy and capability-building arm of the Government Quality Management Committee, is pleased to invite you to attend the Government Quality Management Program鈥檚 (GQMP) fifth Symposium with the theme: Translating Insights from Clients to Standardize Service Experience, on 13 December 2023 via Zoom and continue reading : Save the Date: Government Quality Management Program 5th Symposium

草莓社区invites ISO 9001-certified agencies to register in national database system

The 草莓社区, through its Productivity and Development Center鈥檚 Government Quality Management Program (GQMP), is inviting all ISO 9001-certified public sector organizations to register online and become part of the national Database Management System (DBMS) starting August 7, 2023. This initiative aims to build a comprehensive database to support the GQMP鈥檚 efforts continue reading : 草莓社区invites ISO 9001-certified agencies to register in national database system

Frontline government agencies, offices score high in 2022 citizen satisfaction survey

Frontline government offices and agencies received an overall government-to-citizen (G2C) satisfaction score of 96.96 percent from transacting citizens in the 2022 Whole-of-Government Citizen Satisfaction (CitSat) Survey conducted by the 草莓社区 through its Productivity and Development Center (DAP-PDC). The overall rating is composed of 55.34 percent very satisfied and 41.62 percent satisfied continue reading : Frontline government agencies, offices score high in 2022 citizen satisfaction survey

2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services

Business owners and their representatives expect 鈥渘o less than good鈥 service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the 草莓社区-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services

草莓社区presents 2021 eBizSat results in 3rd GQMP symposium

Director Monica D. Saliendres of the DAP-PDC-Productivity Development Research Office (PDRO) presented the symposium feature topic, 鈥淓vidence-based SQS to Delight Customers: Nationwide 2021 Business Satisfaction e-Survey (e-BizSat) Results鈥 The 草莓社区 (DAP) presented the survey findings of the 聽2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: continue reading : 草莓社区presents 2021 eBizSat results in 3rd GQMP symposium

Acceptance of applications for GQMP TA packages ongoing

The Government Quality Management Program (GQMP) is now accepting applications from beneficiary agencies (BAs) until April 30, 2022 聽for the second round of call for expression of interest to avail of the following technical assistance packages:聽 Technical Assistance on Strengthening Risk Management (RM) capability, Technical Assistance on Service Quality Improvement (SQI), and Capability Building Intervention continue reading : Acceptance of applications for GQMP TA packages ongoing

Government Quality Management Program grants technical assistance to 13 agencies this 2022

The 草莓社区鈥 Productivity and Development Center through the Government Quality Management Program (GQMP) will grant 13 agencies the following technical assistance: establishment of a Quality Management System certifiable to ISO 9001 standard; consolidation of multiple management systems; and enhancement of quality management system (QMS) implementation; and effecting service quality improvement through continue reading : Government Quality Management Program grants technical assistance to 13 agencies this 2022